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Policies

Last updated: May 12, 2026

Return & Refund Policy

All sales are final. Due to hygiene and pet health reasons, we do not accept returns, exchanges, or offer refunds on any orders.

Defective Items

The only exception is if an item is defective upon opening. To qualify, you must provide clear photo or video evidence of the defect. Contact us within 7 days of delivery with your order number and proof of the defect. Once verified, we'll send a replacement or issue a full refund at our discretion.

How to Report a Defect

Email [email protected] with your order number, a description of the defect, and photos or video showing the issue. We'll review and respond within 2 business days.

Shipping Policy

Shipping Zones & Free Shipping

• Canada (all provinces): Free shipping on orders over $65 CAD. Under $65: $12 flat in BC, $15 flat elsewhere in Canada.
• United States: Free shipping on orders over $100 CAD. Under $100: $15–$35 by weight.
• International: Free shipping on orders over $175 CAD. Under $175: $20–$65 by weight.

Processing & Delivery Times

• Processing: 1–2 business days
• Canada: 5–10 business days
• USA: 7–14 business days
• International: 10–21 business days

Delivery times are estimates and may vary due to customs or carrier delays.

Order Tracking

You'll receive a tracking number by email once your order ships.

Privacy Policy

Chompurr respects your privacy. Here's what we collect and why:

What We Collect

• Order information: name, email, shipping address, payment details — processed securely through Shopify
• Marketing consent: whether you opted in to our newsletter at checkout, so we know whether to email you
• Browsing data: cookies for site functionality and analytics (no third-party ad tracking)
• Contact info: if you email or message us

How We Use It

• To fulfill and ship your orders
• To communicate about your order or respond to inquiries
• To send newsletter emails (only if you opted in at checkout or via our signup form)
• To improve our website and products

We Don't

• Sell or share your personal data with third parties for marketing
• Store payment card details (handled by Shopify's secure payment processor)
• Send marketing emails to anyone who hasn't opted in

Marketing Emails & Newsletter

When you purchase from Chompurr, we'll add you to our newsletter — occasional emails about new product drops, restocks, market dates, and promotions. Under Canada's Anti-Spam Legislation (CASL), making a purchase creates an "existing business relationship" that gives us implied consent to send you marketing emails for up to 24 months after your order. The list is managed through Resend, an email service provider that processes subscriber data on our behalf.

You can opt out at any time, in four ways:

• At checkout: uncheck the "Email me with news and offers" box before completing your purchase — we'll skip the newsletter for that order and any future ones.
• From any email: click the one-click Unsubscribe link in the footer of any newsletter. You'll be removed immediately.
• Self-serve on our site: visit chompurr.com/newsletter, enter your email, and click Unsubscribe.
• By email: write to [email protected] and we'll take you off the list within 1 business day.

Once you unsubscribe, we won't re-add you on subsequent purchases — your decision stands until you actively opt back in. We never share or sell your email address, and transactional emails about your specific order (confirmation, shipping updates, refunds) are sent regardless of newsletter status.

If you live outside Canada, the same opt-in/opt-out controls and unsubscribe paths apply, but the legal basis differs by jurisdiction:

• United States (CAN-SPAM): we may send marketing emails after a purchase provided every email identifies us, includes our physical mailing address, and offers a clear unsubscribe — all of which our newsletter does.
• European Economic Area, United Kingdom, and other GDPR/UK-GDPR jurisdictions: we will only add you to the marketing list if you actively opt in (e.g. by checking the marketing box at checkout or signing up at chompurr.com/newsletter). Implied consent from a purchase alone is not used as a basis to email you.
• Other jurisdictions: we apply whichever standard is stricter — the local rule or CASL — and honour any opt-out request immediately regardless of jurisdiction.

Regardless of where you live, the one-click unsubscribe link in every email and the self-serve form at chompurr.com/newsletter work the same way and remove you from the list immediately.

Your Rights

You can request access to, correction of, or deletion of your personal data at any time by emailing us.

Terms of Service

By using chompurr.com and placing an order, you agree to these terms:

• All prices are listed in CAD and include tax. International prices are converted by Shopify Markets.
• Product images are representative; minor color or size variations may occur due to handmade nature.
• Pet toys are designed for supervised play. We are not liable for damage caused by unsupervised use or aggressive chewing beyond the toy's intended durability.
• We reserve the right to cancel orders suspected of fraud.
• Pre-order items ship when available; estimated dates are provided at checkout.
• By placing an order with Chompurr from a Canadian address, you'll receive periodic marketing emails from us (new product drops, restocks, market dates, promotions) under Canada's Anti-Spam Legislation existing-business-relationship implied consent. Customers in the United States are emailed under CAN-SPAM (which permits post-purchase marketing with a working unsubscribe). Customers in the European Economic Area, the United Kingdom, or any other GDPR-equivalent jurisdiction are only added to the list if they actively opt in. You may opt out at any time, in any jurisdiction, by unchecking the "Email me with news and offers" checkbox at checkout, clicking the one-click unsubscribe link in any email's footer, or emailing [email protected]. Once unsubscribed, you stay unsubscribed even on future purchases.